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NEW PHONE SYSTEM FOR CITY HALL ENHANCING VICTORIA'S CUSTOMER SERVICE Council voted unanimously to accept the proposal from Transcend Communica-tions to upgrade the City of Victoria's telephone communication system at a cost of $38,702. Aaron Timmerman is a consultant with Tech 80 who was hired by the City of Victoria at a cost of $4,000 to analyze the current system and make recommen-dations. On January 11th he said that an advantage of Transcend's proposal is that the city will be able to expand in the future "without having to purchase a new phone system. All you will have to do is purchase a new phone." According to Tech 80 information, city staff will now have the ability "to dial an extension and speak with a staff mem-ber in the Field House or Fire Station from City Hall," among other advantages. Remarked Councilmember Jim Paul-sen, "I want to know who to call when it doesn't work, as the contract goes through time, to make it work and keep it work-ing." Replied Mr. Timmerman, "You will have a person assigned to take care of Victoria." Stated Councilmember Tim Amund-sen, "This should enhance customer ser-vice. I'm sick and tired of a neat cool phone system. This is only a town of 5,000 people."
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